Policies

Cookie Policy

Introduction

Kirkby Gospel Hall are extremely committed to the highest standard of service to all of our website users and we want to ensure that the personal information we collect about you when you use our website and services is protected. This Cookies Policy is designed to give you a clear and easy to understand overview of what cookies are, how we used them, and what you can do to manage how cookies are used. Please see our privacy policy for more information about the information we collected about you and how it is used. Please note: in this Cookies Policy, “Our”, “we” and “us” refer to Kirkby Gospel Hall

What is a Cookie?

A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server. These files are widely used across the internet to improve your experience by customising web pages and the content that you see online and so that the website can remember some information about your browsing activity on the website, such as login information.

A cookie typically contains;

- The name of the server the cookie was sent from

- The lifetime of the cookie

- A unique identifier (usually a number)

Types of cookies

There are different types of cookies that have different functions, these include;

- Essential or ‘Strictly Necessary’ Cookies - These are cookies which are essential for the running of our website. Without these cookies, parts of our website would not function. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.

- Non Essential Cookies – These are cookies which do not fall into the definition of essential cookies, these include analytical and functional cookies. Functional cookies are used to remember your preferences on our website and to provide enhanced, more personal features. The information collected by these cookies is usually anonymised, so we cannot identify you personally.

Functional cookies do not track your internet usage or gather information which could be used for selling advertising.

Analytical cookies are used to monitor the performance of our website, for example, to determine the number of page views and the number of unique users a website has. Web analytics services may be designed and operated by third parties. The information is anonymous, so it cannot be used to identify you and does not contain personal information such as your name and email address. This information is only used for statistical purposes.

Cookies can also be classified on the basis of their lifespan;

- Session or Temporary Cookies – These cookies will last for as long as you keep your browser open, so they expire when you close your browser.

- Persistent or Permanent Cookies – These cookies will expire at a fixed point in time or if you manually remove them from your browser, which ever occurs first.

How do we use Cookies?

We use both session and persistent cookies on our website. Persistent cookies are used to help to find out how our website is being used and to help identify customers when they return to our website. We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving. We use session cookies for some secure online customer services. These cookies let us make the login process function. We might also use a session cookie to pre-populate your details on one of our online forms. Session cookies allow customers to carry information across pages of the website without having to re-enter information. For example, if you log in to your customer account and then visit another page on the website, you will be able to go back in to your account without having to log back in.

Which Cookies do we use?

Cookie Name Life Span Purpose

svSession Permanent Creates activites and BI

hs Session Security

incap_ses_${Proxy-ID}_${Site-ID} Session Security

incap_visid_${Proxy-ID}_${Site-ID} Session Security

nlbi_{ID} Persistent Security

XSRF-TOKEN Persistent Security

smSession Two weeks Identity logged in site members

We also use some analytics tools which are provided by a third party: Google. Google Analytics cookies track the number of unique users of our website. These cookies do not collect personally identifiable information. You can find more information about the information collected by the Google Analytics cookies on the Google Analytics Privacy Policy.

How to manage cookies

You can control and/or delete cookies from your device as you wish. You can delete all cookies and you can set most browsers to prevent them from being used. However, if you do this, you may have to manually adjust some preferences every time you visit a website. Deleting cookies may have a negative impact on the functionality of many websites. To manage your cookies, refer to your browser’s help section or visit www.aboutcookies.org. If you don’t change your browser settings and continue to use our site, we will assume that you consent to the use of cookies on your device.

Changes to this policy

We may occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed.

Kirkby Gospel Hall (hereafter referred to as “KGH” in this privacy notice) are committed to protecting and respecting your privacy. On this page we describe how we may make use of any personal data that you may supply to us when you visit this website. Please read the following to carefully understand our views and practices regarding your personal data and how we will treat it.

Introduction

This privacy notice aims to give you information on how your personal data is collected and processed through this website.

a) Controller

KGH are the data controller and are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

b) Informing us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The data we collect about you

We may collect and process the following data about you:

(a) Information you provide to us
You may give us information about you by filling in forms on this site or by corresponding with us, by phone, e-mail or otherwise. This includes information you provide when you make any request using this site (e.g. registering as a site member to access teaching recordings) or when you report a problem with our site.

The information you give us may include;

your name
address
e-mail address
contact telephone number

Depending on your use of our site we may collect some or all of the following personal data:

Name
Date of Birth
Gender
Contact information such as email addresses and telephone numbers
Demographic information such as postcode, preferences and interests
Information on how you use this website (such as your IP address and browser information)

(b) Information we collect about you
This website uses server logs which record your interactions with this website in terms of the webpages you visit by reference to your computer’s internet protocol address at the time. We may use the data generated by these logs to analyse site usage and to investigate any site performance issues.

We do not use such data to identify individual internet users unless we believe they may be involved in unlawful, malicious or offensive conduct.

(c) Information we receive from other sources
We work closely with certain third parties, including sub-contractors in technical services, analytics providers and search information providers and may receive information about you from them.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to make improvements to our site. We do not use first party cookies to collect personal data from which you can be identified as a named individual.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy above or at: www.kgh.org/policies

Links to third party websites

This website may contain links to and from other websites (e.g. social media sites such as YouTube and Facebook). Unless we own such websites, we accept no responsibility for the way in which they process your personal data. You are recommended to check the privacy policy of each website before you submit any personal data to it

Our use of your personal data

We only use the personal data that you supply to us for the following purposes:

(a) to fulfill a request you make of us through this website;
(b) to contact you with information about us if you wish for us to do so. You may opt how you wish to receive such information or not to receive it all;
(c) for marketing research, data analysis and troubleshooting. Where we are using any data for analytics, we will only use that data to observe trends and it will not be used in a way that could identify any particular individual;
(d) to repair and improve this site or ensure that the content on our site is presented in the most effective manner;
(e) as part of our efforts to keep this site safe and secure;
(f) to detect or prevent unlawful, malicious or offensive activity; or
(g) to comply with an order of a Court of Law of competent jurisdiction.

When you make request of us, you can select whether you wish to be kept informed of our activities. If you say 'no' then we will remove or suppress your personal data from our databases once we have fulfilled your request. If you opt to receive information using a certain method of communication only (e.g. by text or email only) then we will remove or suppress any data that relates to any other form of communication.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your Information

We may share your personal information with certain affiliate organisations to allow them to fulfil specific requests made by you. Your personal data will never be sold or provided to any individual or organisation outside of our organisation. We will not use your personal data for any purpose that we have not previously disclosed to you.

(a) Use of data processors
We may use agencies to fulfil your requests, to track activity on our website and perform data analytics or site optimisation. All agents that we use are required to keep your personal data secure and to process (i.e. to store, handle and, if needs be, erase) it in accordance with our instructions. Your personal data will not be used for any purpose that you have not previously consented to.

In addition, your personal data will be hosted, shared and monitored using third-party infrastructure providers, data sites or systems, and external IT contractors and suppliers may have access to your personal data in the process of providing services to us. We may also share data with third parties to detect and avoid fraud or other criminal activity. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). If this happens then your data must, by law, be subject to a similar level of security as that applied in the United Kingdom. By submitting your personal data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is kept securely and treated in accordance with this privacy policy.

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the UK/EEA and the US.

The transmission of information via the internet can never be guaranteed to be completely secure. While we will do our best to protect your personal data, we cannot absolutely guarantee the security of any data transmitted to our site. Any transmission of data is made at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, as set out below.

If you wish to exercise any of the rights set out below, please contact us via SMART using the contact details at the start of this privacy notice. We may not have to comply with your request but we would explain why if we believe we are entitled to refuse.

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. Where our systems allow, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to information which is processed by automated means.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have concerns about the way we handle your data please do not hesitate to contact us using the details provided at the end of this privacy notice. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office.

All data subject access requests made under the Act should be sent to:

The Secretary

Kirkby Gospel Hall

Portland Street

Kirkby in Ashfield

Nottinghamshire

NG17 7AB

Changes to our privacy policy

You should note that we may change this privacy policy without notice. Please check back frequently to see any updates or changes made to this statement.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: